Terms of Service

1. Acceptance of terms

These Terms of Service (the "Terms") govern your access to and use of the websites, applications, and cleaning services provided by HMF Services Inc. ("HMF Services", "we", "us", or "our"). By creating an account, booking a service, or otherwise using our platform, you agree to be bound by these Terms and by our Privacy Policy.

If you do not agree with these Terms, please do not use our services. If you are booking on behalf of another person or a household, you confirm that you are authorized to do so and to accept these Terms for them.

2. Description of services

HMF Services provides residential and commercial cleaning services in Los Angeles, San Diego, and Orange County, California. Available services may include, among others:

• Regular and recurring residential cleaning
• Deep cleaning and one-time cleans
• Move-in and move-out cleaning
• Post-construction cleaning
• Carpet cleaning and optional add-ons such as interior fridge, oven, windows, and laundry

3. Booking, scheduling & rescheduling

You can request a service through our online booking flow by selecting your services, property size, frequency, address, and a preferred date and time slot. A booking is only confirmed once you complete checkout and we accept the request.

Time slots are estimated arrival windows, not exact times. We make reasonable efforts to arrive within your selected window, but traffic, weather, and prior visits may cause delays.

To reschedule a confirmed booking, please contact our support team. Online date and time changes may not be available; our team will help you find a new slot subject to availability.

4. Pricing, quotes & first-visit pricing

Prices displayed during booking are estimates based on the property details and services you select. The final price may be adjusted if the actual condition, size, or scope of the property differs materially from what was described. We will notify you before applying any additional charge.

For recurring plans, the first visit is performed as an initial deep clean and is charged at the regular one-time rate. The recurring discount applies automatically from the second visit onward.

Quotes and instant estimates are provided for convenience and do not constitute a binding contract until a booking is confirmed.

5. Payments & deferred authorization (Stripe)

Payments are processed securely by Stripe. We do not store your full card number on our servers. By providing your payment details, you authorize us to charge the applicable amounts through Stripe.

For most bookings we use a deferred authorization model: we may place a hold or authorization on your card when you book, and the final amount is captured when we confirm or complete the service. You will not be charged the final amount until we confirm your booking.

With your consent, you may save a card for faster checkout on future bookings. Saved cards are stored by Stripe and can be removed at any time from your account.

6. Cancellations, refunds & satisfaction guarantee

You may cancel a booking subject to our cancellation policy. Cancellations made within the cutoff window before the scheduled service (for example, within 24 hours) may be subject to a cancellation fee, which will be disclosed before you confirm the cancellation.

Refunds, when applicable, are issued to the original payment method through Stripe and may take several business days to appear, depending on your bank.

We stand behind our work with a satisfaction guarantee: if you are not happy with a completed cleaning, contact us within the period stated at the time of service and we will come back to re-clean the affected areas free of charge.

7. Recurring plans

Recurring plans (weekly, biweekly, or monthly) automatically create and charge future visits at the agreed schedule and discounted rate. You can cancel a recurring plan at any time; cancellation stops future visits from being created, while visits already scheduled may still take place.

If a scheduled payment for a recurring plan fails, we may pause or suspend the plan and notify you. The plan can be reactivated once a valid payment method is provided.

8. Customer responsibilities

To allow us to perform the service safely and effectively, you agree to:

• Provide accurate address, access, and contact information, including gate codes, parking, or entry instructions
• Ensure our team can access the property at the scheduled time
• Secure or disclose any pets, and let us know if they are present at the address
• Secure cash, jewelry, and other valuables or fragile items before the visit
• Inform us of any hazards, special surfaces, or areas that require particular care

9. Worker conduct & safety

Our cleaning professionals are expected to act respectfully, professionally, and safely at all times. For everyone's safety, our team may decline to perform tasks that are unsafe, that require specialized equipment, or that involve biohazards, heavy lifting, or conditions beyond the scope of a standard cleaning.

Harassment, threats, or unsafe conditions toward our workers will not be tolerated and may result in cancellation of the service and your account.

10. Liability & insurance

HMF Services is insured and bonded. In the event of damage or loss directly caused by our negligence during a service, please report it promptly so we can investigate.

To the fullest extent permitted by law, our total liability for any claim arising from a service is limited to the amount you paid for that specific service. We are not liable for indirect, incidental, or consequential damages, or for pre-existing damage, normal wear, or items not disclosed as fragile or valuable.

11. Coupons & promotions

Coupons, discounts, and promotional offers are subject to their specific terms, including eligibility, expiration dates, and usage limits. They have no cash value, cannot be combined unless stated, and may be modified or discontinued at any time.

12. Account registration

Some features require you to create an account. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorized use. You must provide accurate information and keep it up to date.

13. Modifications to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of our services after changes take effect constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising from these Terms or our services will be subject to the courts located in California, unless otherwise required by applicable law.

15. Contact us

If you have questions about these Terms, contact us:

HMF Services Inc. — Los Angeles · San Diego · Orange County. Phone: (818) 385-7522. Email: info@hmfservicesinc.com. Instagram: @hmfservicesinc.